Outstanding Customer Service

ENTRY SUBMISSION

This award recognises a business or individual that consistently delivers exceptional customer service, exceeds expectations, and demonstrates a clear commitment to customer satisfaction.

Please complete all sections fully. Judges will assess applications based on evidence of service excellence, innovation, measurable customer satisfaction, and overall impact.

SPONSOR TO BE ANNOUNCED SOON

YOUR NAME *

YOUR CONTACT NUMBER *

YOUR EMAIL ADDRESS *

NAME OF THE BUSINESS YOU ARE ENTERING FOR THE AWARD *

BUSINESS ADDRESS AND POSTCODE *

WEBSITE ADDRESS

LINKED IN PROFILE

The following sections have a maximum character count of approx 200 words each. Please include information and evidence to demonstrate how you meet the category criteria. You may also attach up to three pieces of supporting information e.g. financial accounts, business plan, customer feedback/reviews, examples of marketing and PR campaigns.

OVERALL PERFORMANCE

Please demonstrate that:

• The company is in good financial health

• The company has clear financial goals

• Sales turnover has increased

• Business achievements and their impact of them

OVERALL PERFORMANCE *0 / 200

LEADERSHIP & VISION

Please evidence that the business:
• Has a clear direction and purpose
• Inspires loyalty and caring through the involvement of employees
• Displays excellent values and beliefs
• Inspires enthusiasm, commitment and excitement in company employees

• Helps employees believe that they are part of something bigger than themselves and their daily work

LEADERSHIP & VISION *0 / 200

CUSTOMER SERVICE EXCELLENCE

Provide evidence to show that:

• Customer service is taken seriously by everyone and has generated repeat business

• The business has a loyal customer base and attracts new clients due to its reputation

• All staff understand the needs of the customer

• What does outstanding customer service mean within your organisation?

• How do you ensure consistently high standards of customer service?

• How do you gather and act on customer feedback?

CUSTOMER SERVICE EXCELLENCE *0 / 200

INNOVATION AND IMPROVEMENT

• Have you introduced any innovative ideas, systems, or improvements to enhance customer experience?
• How have you adapted your customer service approach to meet changing customer needs or challenges?

INNOVATION AND IMPROVEMENT *0 / 200

TEAM CULTURE

• How do you motivate and support your team to deliver exceptional service?

• How do you recognise and reward excellent customer service performance?

TEAM CULTURE *0 / 200

COMMUNITY IMPACT

Tell us the impact you have had on the local area and demonstrate:
• The economic and social benefits
• Work with groups in the local community, including schools

COMMUNITY IMPACT *0 / 200

SUPPORTING INFORMATION

You can attach up to three pieces of supporting information e.g. Customer retention rates, repeat business statistics, Trustpilot reviews, Google reviews, review ratings/testimonials, mystery shopper results, examples of marketing and PR campaigns.

Upload file

(Max 10mb upload per file)

ROCHDALE TOWN HALL, 13 NOVEMBER 2026

ENTRY SUBMISSION

Outstanding Customer Service

SPONSOR TO BE ANNOUNCED SOON

If you have any questions about the event please use the form below: